Strive for Corporate Success
To compete in today's marketplace, business professionals must arm themselves with the 'tools of the trade'. Recognising that business etiquette is simply one more tool, successful companies have included this vitally important training in their management and employee education curricula.

Topics:
" Business Etiquette and Protocol
" Business Telephone Etiquette
" Office Etiquette
" Business Correspondence
" Email etiquette
" Networking Techniques
" Customer and Client Protocol
" The Ten Commandments of Excellent Business Protocol


Style for Success
First impressions count. As business opportunities become increasingly more global in dimension, it is vital that the modern business person be confident in their appearance at all times, knowing how and what to wear for every occasion.

Topics:
" Personal Presentation and Deportment
" First Impression Statistics
" The 'Total Look' Formula
" 'Look like a Million Dollars' for Women
" 'Look like a Million Dollars' for Men
" 'Cool' Colours
" Great Grooming
" Corporate Dress and Presentation
" Fashion and the Modern Executive
" Body Language
" "Dapper" Deportment


Mastering Global Competition
To succeed in a global economy, executives must be aware of cultural differences, styles and expressions that are internationally non-offensive. In order to establish a business relationship that will be mutually beneficial, knowledge of international protocol is necessary in today's competitive global market.

Topics:
" International Etiquette and Protocol
" International Deportment and Presence
" Cross Cultural Communication Fundamentals
" Conference Protocol


VIP Protocol Management

Topics:
" Business Etiquette and Protocol
" The Percy Institute 5 P's
" Visiting Dignitary Check List
" Protocol Management for Hospitality Functions
" Protocol of the Toast
" Flag Protocol
" The Ten Commandments of Excellent Business Protocol


Dine Like A Diplomat
A two-hour presentation, followed by a three course formal western meal.

Topics:
" Business Entertaining
" Styles of Business Entertaining
" The Invitation
" The Formal Business Dinner
" Food and Wine
" Seating Plans
" Conversation and Table Talk
" Toasting Protocal
" Dinning Etiquette


Networking for Success
Who you know is just as important as what you know. Gaining knowledge on how to network effectively will give a competitive edge to any individual or organisation.

Topics:
" What is Networking?
" Building a Networking Circle
" Tips for Attending Networking Functions
" Networking Follow-up Techniques


Corporate Conversation Skills
This course is suitable for people who wish to improve their professional image, young executives looking to advance within an organisation or job seekers looking to make a good first impression.

Topics:
" Listening is an Art
" Appreciate Good Body Language
" Sharpening Conversation Skill
" Voice and Vocabulary
" Topics of Conversation
" Cross Cultural Communication
Good Manners Mean Good Business
Good manners certainly mean good business in this era of relationship marketing. Organisations can no longer assume that their chosen company ambassadors are capable of relating to clients on a professional yet human level. Diplomacy and self-presentation are of the utmost importance when developing on-going corporate relationships. This is a comprehensive program which combines elements of all of the corporate programs.

Topics:
" The Percy Institute 5 P's
" Presentation, Image and Deportment
" Business Etiquette and Protocol l
" Business Telephone Etiquette
" Office Etiquette
" Business Correspondence
" Email etiquette
" Networking Techniques and Follow-up
" Customer and Client Protocol
" The Ten Commandments of Excellent Business Protocol
" Corporate Conversation Skills
" Cross Cultural Communication Fundamentals
" Conference Protocol
" Corporate Entertaining
" Dining Etiquette


Training the Trainer
This program is for people with an existing training background. It is particularly useful for human resource departments and training development managers in the provision of personal and professional development programs in the area of communication skills, personal presentation and corporate image and business etiquette and protocol.

Topics:
" Effective Communication and Presentation Skills for Trainers
" Design and Develop Training
" Instructing Techniques
" Training in Delivery of all Percy Institute Programs Relevant to the Client