Courses

     
   

MODERN MANNERS

The program is based on the book 'Modern Manners' - A Guide written by Louise Percy.

Confidence is gained by feeling comfortable in all surroundings. and having the ability to put others at their ease. This program is for all people, of all ages, from all cultures.

"If you know the rules, you know when you can break the rules"

Topics include:
  • Introduction
  • Personal presentation, wardrobe, grooming and deportment
  • Communication skills and the art of conversation
  • Modern Social Manners
  • Introductions, greetings and farewells
  • Telephone and IT manners
  • Invitations and letters
  • Restaurant and theatre manners
  • The art of entertaining
  • Etiquette of Afternoon Tea
  • Dining Etiquette, a formal lunch is included

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THE ART OF ENTERTAINING

Every culture has its own mode of entertaining, from the very formal to the casually al fresco.This entertaining and interactive program covers all aspects of entertaining to ensure that the opportunities and challenges presented by successful entertaining are enjoyed.

It is presented as a one day program which includes a luncheon or dinner.
It can also be offered privately.

Topics include:
  • The guest list
  • Invitations
  • What to wear
  • Menus and meals
  • Hiring help
  • Table laying styles
  • Variations on party themes
  • Wines
  • The cocktail hour
  • At the table
  • After dinner conversation
  • Special problems

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AFTERNOON TEA ETIQUETTE

The place of the elegant and traditional afternoon tea is being recognised socially and as a tool for easy business communication.

This program is a short and interactive one, which includes afternoon tea.

Topics include:

  • The history of tea
  • The origin of the traditional afternoon tea
  • The role of the host/hostess in a traditional afternoon tea
  • The role of the business host in the corporate world

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PRESENTATION IMAGE & GROOMING: "Style for Success"

First impressions are based on a number of factors, the most important of which is
personal presentation image and grooming. The saying "never judge a book by its cover" is widely known but in reality first impressions are extremely important because even though the way in which we present ourselves doesn't change our abilities to communicate confidently, it does affect other people's perceptions.

This course is suitable for both men and women.

Topics include:

  • First impressions - the statistics:  make them work
  • Fashion and the Modern Executive
  • Wardrobe suggestions for various circumstances
  • Cross cultural awareness in wardrobe selection

What to wear - dress requirements on invitations

  • "lounge suit"
  • "black tie"
  • Ttraditional "formal"
  • Traditional "informal"
  • "smart casual"
  • "casual professional"
  • National dress
  • Ceremonial/medals

Deportment and Body Language

  • Walking
  • Standing
  • Seating
  • Stairs
  • Body language
  • The handshake
  • Eye contact
  • Cross cultural awareness in deportment

Who should take the program?

  • People who wish to enhance and improve their personal and professional image

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BUSINESS ENTERTAINING & DINING SKILLS: "Dine like a Diplomat"

Business is conducted at receptions and dinners, theatre and sporting functions, meetings that on the surface seem purely social but which often provide the avenue for a positive first impression. Are you comfortable hosting an important dinner for clients? Introducing your Managing Director to the wife of an important client? Hosting a cocktail party in a restaurant setting? Do you know which chair is considered the correct one for the guest of honour when you are planning dinner in a restaurant? Knowing how to take advantage of the potential in these situations adds to an individual's overall effectiveness.

Business Entertaining and Dining Skills will provide a useful set of tools for those special situations where business relationships are developed and strengthened in social settings. Dining skills for a variety of different cultures will be discussed.

Topics include:

  • Dress Requirements and Self-Presentation
  • Invitations and Replies
  • Host/Hostess Duties
  • Receiving Lines
  • Seating Plans
  • Guest Etiquette
  • Guest of Honour's Role
  • Restaurant Etiquette
  • Table Settings
  • Dining Skills and Etiquette
  • Wine Selection
  • Reception and Dining Conversation
  • Toasting
       
       

We will customise the program for your organisation. A formal ????? is offered as a tutorial

Who should take the program?

  • People who wish to improve their personal and professional image
  • Young executives looking to advance within an organisation
  • Job seekers seeking to make a good first impression

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BUSINESS PROTOCOL & ETIQUETTE: "Strive for Corporate Success"

To compete in today's marketplace business professionals must arm themselves with the "tools of the trade". Recognising that business etiquette is simply one more tool, successful companies include this vitally important training in their management and employee education curricula.

Good manners certainly are good business in this era of relationship marketing. Organisations can no longer assume that their chosen company ambassadors are capable of relating to clients on a professional yet human level. Diplomacy and self-presentation are of the utmost importance when developing on-going corporate relationships.

To succeed in this increasingly competitive arena, professionals must become world-class if they want to rise to the top and stay there. Solid business relationships are built on presenting ourselves and treating our customers and clients better than the competition. And that takes a mastery of etiquette. A working knowledge of etiquette helps you do business better and creates the competitive edge.

Topics include:

  • Business Etiquette and Protocol
  • The ACER ® Principle
  • Order of Precedence
  • Introductions
  • Remembering Names
  • Forms of Address
  • Etiquette of the Handshake
  • Etiquette of the Business card
  • Business Telephone Etiquette
  • Office Etiquette
  • Business Correspondence
  • Email etiquette
  • The Ten Commandments of Excellent Business Protocol®

We will customise the program for your organisation

  • Who should take the program?
  • Professionals at all levels of the corporate ladder who wish to learn how to feel comfortable in any business situation and improve their professional image
  • Sales professionals who wish to enhance their skills and performance Ä Young executives looking to advance within an organisation.

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INTERNATIONAL CORPORATE PROTOCOL: "Mastering Global Competition"

Every national government has an office of protocol because the observance of protocol standards are essential to lasting relationships between nations. Similarly, for businesses that choose to market globally, or deal nationally with businesses from other cultures, protocol is an important part of the way international business is conducted.

To succeed in a global economy, executives must be aware of cultural differences, styles and expressions that are internationally non-offensive. In order to establish a relationship that will be mutually beneficial a knowledge of international protocol is indispensable in today's global arena. Emphasis is placed on recognising the nuances involved to meet the challenges of the competitive international marketplace.

International Corporate Protocol will teach the non-technical strategies and tactics to compete in an economy that demands mental flexibility and alertness by discussing the practical ways to handle social and business situations encountered when hosting and interacting with international business people, government officials and foreign dignitaries. Country specific examples are provided as required.

Topics include:

  • Cross Cultural Fundamentals
  • Protocol Fundamentals
  • Forms of Address
  • Greetings and Introductions
  • Business Card Presentation and Receipt
  • Seating Plans
  • Gift Giving
  • Business Entertaining and Dining Etiquette
  • Flag and Toasting Protocol, Signing Ceremonies
  • Negotiation Strategy & Etiquette
  • Conference Protocol

We will customise the program for your organisation

Who should take the program?

  • Business professionals and administrative staff who come in contact with international business people
  • People seeking positions in international-related companies

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CORPORATE CONVERSATION SKILLS


This course is suitable for people who wish to improve their professional image, young executives looking to advance within an organisation or job seekers looking to make a good first impression.

Topics include:

Voice

  • modulation
  • accent
  • vocabulary

Conversation

  • preparation
  • information
  • give and take
  • asisiting those in need
  • open v. closed questions

Verbal v. non verbal communication

  • the art of being a good listener
  • body language and communication

Small Talk

Extricating from conversations to mingle

Successful mingling

We will customise the program for your organisation

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THE AMBASSADOR PROGRAM:


Good manners certainly mean good business in this era of relationship marketing.  Organisations can no longer assume that their chosen company ambassadors are capable of relating to clients on a professional yet human level.  Diplomacy and self-presentation are of the utmost importance when developing on-going corporate relationships.  This is a fully comprehensive program which combines elements of all of the corporate programs.

Topics:

  • The Percy Institute 5 P’s
  • Presentation, Image and Deportment
    • First impression statistics
    • Fashion and the Modern Executive
    • Dress Suggestions – Men
    • Dress Suggestions – Women
    • Deportment and Body Language
  • Business Etiquette and Protocol
    • The ACER Principle
    • Order of Precedence
    • Introductions
    • Remembering Names
    • Forms of Address
    • Etiquette of the Handshake
    • Etiquette of the Business card
  • Business Telephone Etiquette
    • Mobile Telephone
    • Voice and Vocabulary
    • Speaker Telephones
    • Conference Calling
  • Office Etiquette
  • Business Correspondence
  • Email etiquette
  • Networking Techniques and Followup
  • The Ten Commandments of Excellent Business Protocol ®
  • Corporate Conversation Skills
    • Listening is an Art
    • Appreciate Good Body Language
    • Sharpening Conversation Skill
    • Voice and Vocabulary
    • Topics of Conversation
  • Cross Cultural Communication Fundamentals
    • Perceptions
    • Barriers
    • Modes of Communication
  • Negotiation Strategy & Etiquette
    • Barriers and Bonuses
    • East v West Negotiation Strategies
  • Conference Protocol
    • Agendas
    • Seating Plans
  • Corporate Entertaining
  • Dining Etiquette including formal lunch/dinner

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NETWORKING FOR SUCCESS


Who you know is just as important as what you know.  Gaining knowledge on how to network effectively will give a competitive edge to any individual or organisation.

Topics include:

  • What is Networking?
  • Building a Networking Circle
  • Tips for Attending Networking Functions
    • Time Management
    • Conversation Starters
    • Do’s and Dont’s of Networking
    • The “Tag Team” ®Technique
  • Networking Followup Techniques

We will customise the program for your organisation

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PROGRAMS FOR SCHOOLS

Topics include:
  • Personal presentation, grooming and deportment
  • The role of manners in modern society - making them relevant
  • Conversation and communication skills and guidelines
  • Dining skills

Programs for universities and graduate colleges are similar in content to those organised for business but tailored to meet the requirements of young professionals about the enter the workforce.

They are designed to reflect the culture and requirements of the university or college. The duration of the programs is flexible.

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